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MyChart FAQs

Have questions about MyChart? Call us at 833-615-3204.
Have Billing questions? Contact Patient Financial Services at 425-690-3578.

Below are frequently asked questions for MyChart. Click on the question below to expand and see the answer.

General Questions

MyChart offers patients personalized and secure on-line access to portions of their medical records. It enables you to securely use the Internet to help manage and receive information about your health. With MyChart, you can use the Internet to:

  • Request medical appointments.
  • View your health summary from the MyChart electronic health record.
  • View test results.
  • Request prescription renewals.
  • Access trusted health information resources.
  • Communicate electronically and securely with your clinical team.

You may email us at mychart@valleymed.org, or you may call MyChart and Telehealth Support at 833-615-3204.

To update your email address: Log in to MyChart and from the menu, go to Profile and select Personal Information.

To update other information, send a customer service request and select "Change of Address or Other Info" from the drop-down menu.

You can use MyChart to schedule an appointment with a provider you have already seen before at Valley. Log in to your account and click on Schedule an Appointment under Quick Links on the right side of the webpage. You have the option of selecting the provider name, or the type of visit desired (new problem visit or follow up visit). From there you can enter your desired dates and times then add comments about your concerns or needs. Submit the request and a staff person will follow up with you within 2 business days with a message in MyChart and/or a phone call if additional information is needed. Note: if you would like to schedule a first-time appointment with a provider, please call the clinic phone number instead.

MyChart is a free service we offer to our patients. There is no fee to use MyChart.

Patients ages 13 and older are eligible to have a MyChart account. Patients ages 13 to 15 will have limited access to their medical data (for example, unable to view test results or medications). Patients ages 16 or older do not have their MyChart accounts limited in this way. All MyChart accounts will be automatically disabled when the patient turns 13. Patients can request that their accounts be reactivated.

Enrollment Questions

If you do not have a MyChart account, ask your provider to sign up for MyChart at your next visit. Or, you will be given an activation code for MyChart on your printed After Visit Summary. This code will enable you to log in and create your own Username and password.

If you were not issued an activation code and do not want to wait until your next visit, go to the Valley Med website and click on the “MyChart” icon. Click on the “Request Activation Code” button to fill out a form, and you will receive an activation code by mail or email within one week.

To create a MyChart account, you will receive a unique activation code that will expire after 60 days. You will enter this code when creating your account online. You may receive this code on your printed After Visit Summary, or on an activation letter or email. If you misplace your activation code, you may contact MyChart and Telehealth Support at 833-615-3204.

For your security, your activation code expires after 60 days and is no longer valid after the first time you use it. If you still have problems or want to request a new code, email us at mychart@valleymed.org or you may contact MyChart and Telehealth Support at 833-615-3204.

No, your activation code is not your MyChart username or password. You will use this code only once to log into MyChart for the first time. When you log into MyChart the first time, you will then be asked to create your own unique MyChart username and password.

Login & Password Help

Your username and password are case-sensitive. Make sure Caps Lock is not on and try again. If you are still having problems, you may contact MyChart and Telehealth Support at 833-615-3204.

To recover your MyChart username, click on the “Forgot Username?” link on the sign-in page. If you have an email address on file, then your MyChart Username will be sent to your email account. If you do not receive an email, you may contact MyChart and Telehealth Support at 833-615-3204.

To recover your password, click on the “Forgot Password?” link on the sign-in page to reset your password online. If this does not work, you may contact MyChart and Telehealth Support at 833-615-3204 to request a new, secure password.

Your password must be eight characters, and should be a mix of upper and lowercase letters or numbers.

My Medical Record

Your test results are released to your MyChart account after your provider has reviewed them. This is generally within 3 to 7 days of your visit. If you do not see test results in MyChart that you are expecting to see, please contact your provider's office.

The following results may not be seen in MyChart: select radiology tests, some historical results, some tests performed outside the Valley Medical network, and some sensitive results (HIV, genetic tests, etc). If you do not see test results in MyChart that you are expecting to see, please contact your provider's office.

Your MyChart information comes directly from your electronic medical record at your provider's office. Ask your provider to correct any inaccurate information at your next clinic visit. Your health information is reviewed and updated in your electronic medical record each visit.

You will generally receive a reply within 1-3 business days. Please note that MyChart should not be used for urgent situations. Please contact your medical center if the situation requires immediate attention or dial 911 if it is an emergency.

If your primary care provider practices at a VMC Primary Care Clinic, you will be able to message them in MyChart. You will also be able to message most specialty providers you have seen in the past year at Valley Medical Center. Not all private practice providers are set up to receive MyChart messages, so please contact the clinic directly if you do not see the provider listed in MyChart.

We know that you don’t always get sick or injured at home. Should you find yourself accessing care in another part of the state, as a Valley Medical Center patient, you are part of the Care Everywhere network. Your medical records can be made available to providers who participate in Care Everywhere. Exchanging health information between medical organizations is traditionally a time-consuming process. Care Everywhere enables private practice medical groups and hospitals using Epic electronic medical records (EMR) systems to instantly share medical records via secure (encrypted) connections. Epic includes strong security features to ensure patient information is secure and private at all times. Care Everywhere allows a participating treating provider real-time access to your medical history, family medical history, previous diagnoses, lab tests, medications, allergies, provider’s notes and other crucial information—without having to wait for medical records to be transferred from one facility to another. This will help them to better and more efficiently meet your healthcare needs. If you find yourself being treated in another facility, please ask if the provider is part of the Care Everywhere network.

If you wish to opt-out of Care Everywhere, please call 425-690-3406 or email RecordsRequest@valleymed.org.

At this time, due to privacy and security limitations, you can only see information from your Valley Medical providers when you log into the Valley Medical Center MyChart. If you have other providers who offer MyChart, you will have to access those MyChart sites separately.

MyChart for My Family & Proxy Access

Yes, proxy access allows a parent (or guardian) to view their family member* or ward’s MyChart account via a separate tab on the right side of the page. Access must be requested in writing. See instructions on next question.

*If you have proxy access to a child younger than 13, your proxy access will automatically be terminated on the child's 13th birthday. A patient may request their own MyChart account on their 13th birthday.

Complete a Proxy Consent Form and return it to one of our medical facilities to request access to this convenient service. It must be signed in the presence of a clinic representative. All parties over the age of 17 must show ID at the time of signing.

No. You must switch to your proxy’s MyChart account using the side tab within your MyChart account. This ensures your health information and your child or ward’s health information is associated with the correct health record so as to not potentially jeopardize medical care.

If you do not see a side tab with your family member or ward’s name in your MyChart account, you must request proxy access (see instructions in previous question).

No, due to the sensitive nature of medical information, each adult must sign and submit a Release of Information request and establish their own MyChart account.

Yes, you are able to have separate MyChart accounts if you share an email address.

Technical Questions

We take great care to ensure your health information is kept private and secure. Access to information is controlled through secure activation codes, personal ID's, and passwords. Each person controls their password, and the account cannot be accessed without that password. Further, MyChart uses the latest 128-bit SSL encryption technology with no caching to automatically encrypt your session with MyChart. Unlike conventional email, all MyChart messaging is done while you are securely logged on to our website.

MyChart is fully compliant with federal and state laws pertaining to your privacy. Your name and email address will be treated with the same care and privacy given your health records and will never be sold or leased by MyChart.

Click here to review the full Valley Medical Center Notice of Privacy Practices.

You need access to a computer connected to the Internet and an up-to-date browser (such as Internet Explorer, Chrome, Safari or FireFox). You may also access MyChart from your mobile device (Apple and Android).

You can complete E-Check In up to 3 days before your scheduled appointment time.

  1. Log in to your MyChart account.
  2. In your Upcoming Visits section, click on the green E-Check In button.
  3. You may click on FINISH LATER at any time during E-Check In and you will be returned to your appointments page.
  4. Personal Info:
    1. Verify your Contact Information & Details About Me.
      • Note: updates in this section will be reviewed by Clinical Staff.
    2. Check ‘This information is correct’ & click the NEXT button.
  5. Insurance:
    1. Verify the information on file shown in the ‘Responsibility for Payment’ box is correct. If the information needs to be updated, click on the ‘No’ button and notify the Clinic you need a change. You can either call the Clinic or if you are going to be in person at the Clinic, let them know when you are there.
    2. Indicate if you would like to ‘Use Insurance’ or wish Valley Medical Center to ‘Do not bill insurance’ for the appointment which you are completing E-Check In for.
    3. Update/Add/Remove Coverage
      1. If your coverage has changed select the appropriate action and provide the required information.
      2. If you would like to, you can upload images of your insurance card if they are not on file.
      3. Note: updates in this section will be reviewed by Clinic Staff
    4. Check ‘This information is correct’ & click the NEXT button.
  6. E-Sign:
    1. Valley Medical Center requires certain consent forms to be signed. The forms which require your signature are presented here for you. If you have signed consent forms in the past at Valley Medical Center, you will only be presented with forms that are due for you to sign again or any new required forms you have not signed yet.

We aim to protect your privacy and security of your information. If your keyboard remains idle for 15 minutes or more while you are logged into MyChart, the system will automatically log you out of MyChart. We recommend that you log out of your MyChart session if you need to leave your computer, even if for a short period of time.

MyChart Billing

You can send us a billing customer service message in MyChart.

For questions about your Valley Medical Center bill: Contact Patient Financial Services (PFS) by calling 425-690-3578. Hours of operation are Monday-Friday, 8 AM to 5 PM (PST).

Yes, most features of MyChart billing are available on the mobile app. However, you cannot pay bills for proxy accounts or setup payment plans from the mobile app.

Yes, MyChart billing is safe and secure. We do not store any credit card information in our systems.

MyChart Billing is now available for Valley Medical Center. At this time, billing information for services received outside Valley Medical Center (such as FamilyCare of Kent and Plastic and Reconstructive Surgeons) are not available in MyChart. Please refer to Payment Options for more information on how to pay your bill.

Most of MyChart is real-time, and your account is always being worked on and can change daily. The statements are snapshots of the month and change on a month to month basis. It’s recommended that you log onto MyChart to see what your current balance is before making a payment.

At the bottom of your Billing Account Summary page there is a “cancel paperless billing” link. You can also call customer service staff to request they cancel your paperless billing.

If you do not want to receive email notifications, you can un-enroll by updating your Email Notifications. NOTE: If you are signed up for paperless billing, you cannot un-enroll in “New Statement” and “Billing Letter” notifications.

Patients of Valley Medical Center can set up a payment plan in MyChart from the Account Detail page. You can also contact Customer Service for assistance. You may contact Patient Financial Services (PFS) by calling 425-690-3578. Hours of operation are Monday-Friday, 8 AM to 5 PM (PST).

All payments made through MyChart will immediately appear in your MyChart account.

You will see all the accounts for which you are the guarantor in your MyChart account. Your proxy’s billing information may be found on the proxy tab. Certain features, such as paperless billing, are not available on proxy accounts.

As the guarantor, their account charges and balance can be found in your MyChart account.

If you need help paying your bill, whether or not you have insurance, please click here to visit our website or contact a customer service representative at 425-690-3578.

MyChart Blood Pressure Management

MyChart Blood Pressure Management is a way for you to use a home blood pressure monitoring device to send blood pressure readings electronically to your provider. If they choose, your provider can enable this for you. Once enabled, you will see "Track My Health" in the MyChart mobile app; this is where you will be able to add blood pressure readings. This feature is not available to all patients by default, only if enabled by the provider.

Participating is as easy as 1-2-3.

  1. Smartphone - You must have an iPhone to participate (coming soon for Android phones).
  2. MyChart account - VMC offers a great way to connect through the online patient portal, MyChart, which is free and provides you access to your VMC medical record.
  3. Digital blood pressure cuff - Using a blood pressure cuff that hooks up to your smartphone, you will be able to send in your home blood pressure readings.

  • Omron 10 Series Wireless Upper Arm BP Monitor with Cuff, ~$65
  • iHealth Ease Wireless Upper Arm BP Monitor with Cuff, ~$30
  • iHealth Sense Wireless Wrist BP Monitor, ~$45

You must have an iPhone to participate (coming soon for Android phones).

No, please do not share your BP device with others. Their blood pressure readings could be mistakenly filed to your chart.

MyChart Mobile

Yes, there is a free MyChart app available for the Apple iPhone, iPod and iPad or Android devices. You must first create an account through the Valley Medical Center MyChart website before you can access the MyChart mobile app.

Download the app from the Apple Application Store or Android Market on your device. Select “UW Medicine: Valley Medical Center” as your MyChart provider to complete the installation.

Note: The Apple app requires iOS 8.4 or later and is compatible with iPhone, iPad, and iPod touch. The Android app requires 4.2.0 or later.

The MyChart mobile app follows the same security measures as the MyChart website, and all information sent from your mobile device to Valley’s system is encrypted and secure. Just like the MyChart website, access to the MyChart mobile app is controlled though your username and password.

The mobile app contains a set of select features that are available on the full web-based version of MyChart. There are certain things you may not be able to do on the mobile app, such as request an appointment.

Features that are available on the mobile app include:

  • New! Pay your bill and sign up for paperless billing
  • View upcoming appointments and patient instructions
  • Request and directly schedule select appointments
  • Review test results
  • Read and send messages to your provider's office
  • Review your medications and health summary
  • Request a medication refill
  • View a limited version of your After Visit Summary

If you are having issues with the MyChart mobile app, please contact the Epic MyChart Mobile App support group at mychartmobilesupport@epic.com.