MyChart: Telemedicine Visits


You can access your Telemedicine visit through your mobile device or computer. Click on the "+" below to expand the selection.

Tips for a Successful Telemedicine Appointment:

  • Use a tablet or mobile device, if possible. There are less technical issues.
  • Make sure your device is fully charged.
  • Make sure the location has a strong Wi-Fi signal. If using mobile, standard data rates will apply.
  • Find a quiet and private location.
  • Make sure that you have the appropriate hardware.

Before Your Appointment

You can test your hardware and connection up to 15 minutes before your appointment. We recommend doing this as soon as your visit is scheduled to make sure that your devices are properly configured, especially if you are doing this from a computer and need to download the plugin.
If your computer or device does not successfully connect, please message your provider to discuss other appointment options as soon as possible.

+ Mobile/Tablet: Test Your Connection (recommended)

  1. Log into your MyChart account from your mobile device.
  2. Open your video visit appointment (Appointments icon > Select the Telemedicine Remote visit).
  3. Click on the “Test Video” button at the bottom of your device.
  4. You’ll see a confirmation message if your device is configured properly. If your device does not successfully connect, please message your provider to discuss troubleshooting or other appointment options.

+ Computer: Test Your Connection & Download Plugin

  1. Log into your MyChart account: https://mychart.valleymed.org
  2. Select “Visits” on the main toolbar and select “Upcoming Appointments”.
  3. Click on your Telemedicine Remote Visit.
  4. Click on the “Test Hardware” button at the middle of your screen.If you don’t have the plugin installed, you will be prompted to download Vidyo Web plugin. Click on the “Download plugin” button. Check your Downloads folder and run the Vidyo Web installer.
  5. Go back to your upcoming Telemedicine visit in MyChart and click on the "Test Hardware" button.
  6. You'll see a confirmation message if your device is configured properly. If your device does not successfully connect, please message your provider to discuss troubleshooting or other appointment options.


The Day of Your Appointment

Your appointment will be available to join 15 minutes before your scheduled time. We recommend signing in a few minutes early to make sure there are no technical issues.
If your computer or device does not successfully connect, please message your provider to discuss other appointment options as soon as possible.

+ Mobile/Tablet (recommended)

  1. Log into the MyChart app from your mobile device. *NOTE: You cannot access your Telehealth visit from your mobile device if you are accessing it from a web browser. You must be using the MyChart mobile app.
  2. Open your video visit appointment (Appointments icon > Select the Telemedicine Remote Visit). You will see a green video icon when it is time to join your appointment. You can join up to 15 minutes before your appointment.
  3. Click on the “Begin Visit” button at the bottom of your device.

+ Computer

  1. Log into your MyChart account: https://mychart.valleymed.org
  2. If you are logging in 15 minutes or less before your appointment, you will see under “Your MyChart Notifications” on your home screen a prompt that says: “Begin your 8:30 AM video visit with…”. This will automatically launch the Vidyo popup screen to begin your visit.
  3. If you are logging in more than 15 minutes before your visit, go to the “Visits” tab in the main toolbar, and select “Upcoming Appts”. A button to “Begin Video Visit” will appear 15 minutes before your appointment. Click on this to start your visit.


+ Troubleshooting Tips

    Make sure you meet the technical requirements:

    Mobile/Tablet:
    • An iPhone or Android device or tablet with a front facing camera.
    • The latest version of the MyChart app installed & “Valley Medical Center” selected as the provider.
    • A stable internet connection.

    Computer
    • Browser: The latest versions of Internet Explorer, Safari, Chrome (Not supported: Microsoft Edge).
    • A laptop or desktop computer with a webcam and microphone.
    • A stable internet connection.

    Other troubleshooting tips:
  • If you are trying to access your visit from a mobile device, you must do it from the MyChart mobile application. You are not able to access your telemedicine visit from the web browser.
  • Can’t connect to Vidyo? Try clearing your cache and restarting your computer.
  • Don’t see an upcoming appointment in MyChart? Contact your care provider to make sure that it has been scheduled.
  • Received an error message? Make sure you have the latest MyChart app downloaded. Open the App store and make sure that there are no updates available. As of June 2017, the latest version was 5.2 for Apple and 5.2 for Android.
  • Still having problems connecting? Contact your provider so you can complete your visit by phone.

+ How to Download the MyChart App

  1. Create a MyChart account first through the Valley Medical Center MyChart website if you don’t already have one.
  2. Download the app from the Apple Health Application Store or Android Market on your device.
  3. Select “MyChart: Valley Medical Center” as your MyChart provider to complete the installation.

+ Disclaimer

DISCLAIMER: When accessing care via the web or a mobile device, each virtual visit uses secure technology. The Telemedicine platform is an encrypted, HIPAA compliant, secure connection between you and your provider to protect your confidentiality and privacy. For more information, see our Notice of Privacy Practices. Your medical information will be handled with strict confidentiality, privacy and security; however, there are risks associated with any electronic transfer process from one location to another.

While UW Valley Medical Center is providing a secure connection to a provider, you understand and acknowledge that we cannot guarantee or confirm that the environment from where you are contacting Telemedicine is a confidential one. It is your responsibility to safeguard your private health information by taking precautions to prevent your conversations from being overheard and to prevent your information being viewed by anyone in or around your location.